F.A.Q.
What are your lead times?
We have some of the lowest lead times in the industry. We have bolstered our inventory and in most cases, we have products in stock and can ship it the next business day. Call us to find out the current availability of what you are looking for!
What size tubing do you use?
All of our sliders use a 2” x .120 wall main tube, 1.75” x .120 wall outer tube, and 2” x .120 wall square tubing for the legs. We offer both HREW (hot rolled electric weld) and DOM (Drawn over mandrel) options.
DOM vs HREW?
What is the difference between angled and flat?
Our RSG Metalworks flat sliders are designed to also double as a high clearance step/running board for getting into the vehicle. If you are looking for vehicle protection off-road, door dings in the parking lot, and a nice step for getting into the vehicle or setting up a roof-top-tent, choosing flat sliders would be a great option. Our other option of sliders are angled. Depending on the model of your vehicle, the outer tube angle on the sliders gives you about 2” more ground clearance on the outer edge than the flat option. This can help for the more technical off-roaders who want something that can slide a bit better over rocks. Angled is tucked a bit closer to the vehicle and still offers a bit of a step with mainly using the outside tube.
Are there cheaper shipping options available?
There is not. We use UPS and have negotiated our rates to be some of the lowest around. The majority of our products are very large and heavy, so they are not the easiest products to ship.
How much does a set of sliders weigh?
Depending on the vehicle a set of our sliders can weigh anywhere from 120lbs-200lbs.
What is the purchase process like?
Once you place your order you will receive a confirmation email. This email may end up in your junk folder or elsewhere. We will then work on your order and you will receive tracking notifications when your order is ready to go out. Please be sure to check all of your folders so you do not miss this.
What is the cancellation policy?
TRANSACTION/ORDER POLICY
IF YOU PLACE AN ORDER, THAN IMMEDIATELY CANCEL THE ORDER YOU WILL BE CHARGED A 10% TRANSACTION FEE. IF THE ORDER SHIPS AND YOU REQUEST TO CHANGE THE ORDER. YOU WILL BE CHARGED FOR SHIPPING THE ITEM BACK FOR CHANGES. IF YOU CANCEL A SHIPPED ORDER, YOU WILL BE CHARGED SHIPPING PLUS A 20% RESTOCK FEE.
If you need to modify your order,
email at orders@rsgoffroad.com
Or call @ 720-523-3999
How can I get my RSG products faster?
We know, lead times suck. Our team is constantly working to always improve our lead times. Unfortunately there is not much we can do to help get your order out faster. It would be unfair to those who ordered prior to push them back for other orders. RSG Metalworks is a small team and the more emails, phone calls, and social media messages that we have to answer is time taken away from us getting your orders out.
Do you do custom work?
We do not offer any custom projects for customers. What we have on the site is what we make. We have a large variety of options on our products to fit just about everyone's wants and needs. Currently we are focused on the Toyota platforms but this will change as we grow.
Do you do Solid Axle Swaps or V8 swaps?
No. We stick to building rock sliders, skid plates and other armor products. We SASed and V8 swapped our shop 4Runner to show our skills as a company and to use as a marketing tool for both RSG Offroad and Metalworks. Build Bio.
What if my package arrives damaged?
It is the customers responsibility to inspect for damage. Once you install the shipment it is your property. Notify the delivery driver of any damage. If damaged: Keep all packaging. Take detailed photos of packaging, damage, and product. Email photos to orders@rsgoffroad.com. RSG will start a claim. RSG will send you a return UPS Shipping label. You will need to drop off at a local UPS store to send back.
Where can I see more photos?
Instagram and Facebook!